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Optimus SBR Acquires ASI
Toronto, February 19, 2025 – Optimus SBR is excited to announce the acquisition of Acceleration Strategy (ASI), a Toronto-based firm...
Karen Ragotte
Feb 192 min read
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Mastering CX Delivery: Lessons from Patagonia and the Ritz-Carlton
In the realm of customer experience (CX), the delivery of exceptional service plays a pivotal role in satisfying and retaining customers....

Derek Bildfell
Jan 28, 20223 min read
348 views
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CX Design: Understanding Customer Needs and Human-Centric Features
As humans we are drawn to appealing designs. Looking to improve design is a simple way to drive success in any business. ‘Design’, in...

Derek Bildfell
Jan 27, 20223 min read
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The Power of Customer Journey Mapping: Enhancing Customer Experiences
In today's highly competitive business landscape, delivering exceptional customer experiences is essential for sustainable growth. To...

Derek Bildfell
Jan 26, 20223 min read
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Experience Management
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